Aer Lingus offers passengers alternate bookings and vouchers. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. The sister of murder victim Jason Corbett has shared a disgusting message from an online troll on social media. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. Sep 16, 2020, 2:01 PM. The advice comes following a spike in the number of COVID-19 cases in recent... Gardaí have set up checkpoints around the Wicklow Mountains following the 'huge volumes of traffic' in the area. I can’t go but Aer Lingus won’t refund me. The Aer Lingus concession applies to those who have flights booked between now and May 31st and is in response to the coronavirus outbreak. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. When you have reset your password, you can, Please choose a screen name. News ... READ MORE: Coronavirus: Italy reports 21,000 cases as Covid-19 infection rises by 20% in one day . By Will Goodbody. A further eight people diagnosed with COVID-19 have died in the Republic of Ireland, the Department of Health announced on Sunday. Customers will be expected to pay any fare difference that there may be at the time of rebooking. Aer Lingus. This booking … Please enter your email address so we can send you a link to reset your password. A Refund Administration fee may apply. The regulations — whether in the United States, United Kingdom, European Union — state clearly that you’re owed your money back if the airline cancels your flight. “But Aer Lingus won’t give refunds and are flying ghost planes across the Atlantic that are almost empty. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. Passengers who purchased a ticket on or before 3 April for travel between 23 February and 31 May, can request by 31 May a change of date by 31 December, or a refund with a voucher for the same amount, valid for one year. US-bound passengers have struggled more because flights are not being cancelled. ... A full refund or travel credit valid on Ryanair flights for the next 12 months will also be offered. The refunds being offered to customers have come in the form of vouchers and cash refunds, it said in a statement. Aer Lingus process 250,000 COVID-19 flight refunds as cancellations ongoing Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. Cancellation and Refund Policy of Aer Lingus: As stated in the policy, for those who have booked Aer Lingus Reservations online are required to cancel their bookings by filling up a refund request form. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. British Airways and Aer Lingus update customers after US travel ban. 1. ... Refund & Voucher Processing. ‘To date we have issued over 250,000 vouchers and refunds to customers. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. Chairman of the Irish Travel Agents’ Association Pat Dawson said it was “a black-and-white issue” and Aer Lingus was in breach of regulations by refusing to process refunds. Aer Lingus confirmed that any customers who booked flights before March 6 and planned to travel in March, April or May will now be able to move their flights without incurring any fees. Therefore you are only eligible for a refund of any government taxes and charges. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). I waited until they actually cancelled the flights and then filled out their refund request form but I followed up by phone. AER Lingus have waived their change fees on flights booked for March, April and May amid the Covid-19 outbreak. The carrier said on Monday that it is grounding its fleet of more than 300 aircraft due to the coronavirus. For a better experience use Google Chrome, Firefox or Microsoft Edge. If said if flights were “proceeding as planned and there is a government-issued travel restriction or travel warning, guests should contact their travel insurer to seek a refund”. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. It is absolutely disgraceful.”. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). It said “refund requests are being actioned via our website, through our social channels and through our call centre”. Commenting on The Irish Times has changed. You should receive instructions for resetting your password. EasyJet, British Airways and Aer Lingus all say they are happy to process refunds for canceled flights. Aer Lingus continues to liaise with the Department of Transport, other Government … In email correspondence about cancelled flights, Aer Lingus offers passengers alternate bookings and vouchers. Saver, Smart and Plus fares are non-refundable. With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. “I was supposed to travel to New York in April,” said Derek O’Sullivan. Guests from USA: Coverage Alert - 2019 Novel Coronavirus / COVID-19. ‘Flight cancellations are still occurring and we continue to receive an unprecedented number of requests for vouchers and refunds, however, we expect that the additional resources, processes and technology that we have deployed will have a positive effect in improving our processing times. In these difficult times, a refund of €1,700 would be gratefully received.”, The new tourism campaign lets you soak up some art, visit museums and explore everything Germany has to offer, via live streams and videos. Aer Lingus planning to commence transatlantic flights from UK, Nearly €19,000 in speeding fines handed out in just 5 hours on Slow Down Day, Former Taoisigh among public sector workers to have pension boosts, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! The Books Quiz: Maria Edgeworth’s Castle Rackrent is set in which county? 23 Mar 2020 by Mark Caswell Aer Lingus is boosting the value of its refund vouchers, for customers who are due to fly before May 31. However, passengers, tour operators and travel agents have all flagged significant issues when dealing with the airline in recent days. An additional 6,888 new cases of COVID-19 have also been confirmed. You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. Save. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. Your screen name should follow the standards set out in our. Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. You can visit Aer Lingus’ dedicated coronavirus page here. Your Web Browser may be out of date. “My flight is cancelled and Aer Lingus have offered me two options – to rebook or a voucher,” said John McDonald. The account details entered are not currently associated with an Irish Times subscription. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. 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Aer Lingus denied it was denying people refunds and said when flights were cancelled it “provides guests with information in relation to their rights under EU Regulation 261 including, the right to a refund”. Photograph: Cyril Byrne. Aer Lingus has also been accused of side-stepping refund claims from US-bound passengers by flying virtually empty planes across the Atlantic despite the fact that Irish passengers with bookings cannot travel as a result of restrictions imposed by the Trump administration. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. The airline did not say how much money it has handed back to customers through the refunds. As of now, neither Ryanair or Aer Lingus have cancelled flights as a result of the coronavirus outbreaks. The airline, part of International Airlines Group with Aer Lingus, said it would grant ticket holders a voucher or let them switch to a later date but only refund fares if it cancels a flight. November 15 2020 02:30 AM Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. Aer Lingus has seen a fall in bookings to northern Italy as flyers worry about the spread of the coronavirus. Please subscribe to sign in to comment. If you have booked via Aer Lingus you can: ... COVID 19. Once this form has been submitted your flight booking will be cancelled and the refund processed. The National Transport Authorities have issued a fresh plea asking people going for COVID-19 tests not to get on public transport. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. “They have thrown the travel agents and tour operators under the bus,” she said. Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021 Air Canada Aeroplan Altitude status will be extended through December 31, 2021 ; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well The company said that it was introducing new processes which it hopes will help to speed up its ability to issue refunds. “The US authorities won’t let non-Americans in but Aer Lingus is still flying into the country. The airline is obligated to give you a refund. 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